Customer Experience
McDonald's Korea launches voice guidance kiosks, assists visually impaired
July 2, 2024
McDonald's Korea has recently installed kiosks with voice guidance at all of its stores nationwide to better serve visually impaired customers, according to an AJU Press report.
The self-service kiosks can be connected to earphones to allow visitors to select their food even when the environment is noisy. The voice guidance informs customers of the names of the foods, their prices and the calorie content.
"Visually impaired customers can now access product information and freely order their menu items through voice guidance at any McDonald's across the country," McDonald's Korea said in a release.
McDonald's U.S. adopted the device in its stores in September of last year. Korea is now the second market to implement the technology.
Related Media
Subscribe
Get the latest news and resources from Kiosk Marketplace.
