News

KioWare for Android now supports KioCall

March 10, 2017

KioWare has released a new video conferencing product for use with kiosks running KioWare for Android. Version 3.11 of KioWare for Android is also now available, supporting the new KioCall remote video conferencing app.

KioCall is a new video conferencing product specifically for use on kiosks running KioWare kiosk software. The new version of KioWare for Android is easy to configure and deploy kiosk-to-kiosk – or kiosk-to-call center.

Video conferencing kiosks can add value as a virtual receptionist, remote customer service/sales contact, technical support, doctor/medical contact and more.

KioWare for Android allows users to secure their Android device into a purposed device or kiosk for customer, employee or public access.

KioWare creates a kiosk environment with a start page, custom toolbar and attract mode. It restricts access to only the applications and/or websites allowed.

The new KioCall video conferencing app, when used with KioWare for Windows or KioWare for Android, allows users to initiate or receive video chats with another kiosk, desktop user or group. Features include queue calling (first available attendant), screen sharing, group calling and user-to-user calling.

Version 3.11 of KioWare for Android (“lite,” basic and full with kiosk management) has added support for KioCall video conferencing.

Using KioWare for Android on a user kiosk and the KioCall application on a receiving PC, users can add video customer service to any kiosk project. Via KioWare's configuration tool, a call button can be added to the kiosk. This allows kiosk users to call a preset user or group and request customer service. 

KioCall works with all KioWare for Windows and KioWare for Android products. It also works for calling independently of KioWare. 

KioWare for Android Version 3.11 also adds a number of performance improvements. These include: 

• Support for a Scripting ACL to control access to KioWare Javascript functions – a new developer-friendly tool
• Improved interaction between "Prevent Screen Sleep" and "Screen Schedule" settings
• Camera image capturing from HTML file input
• Options to overwrite the existing settings rather than choosing to merge them into existing settings

(Image courtesy of KioWare.)