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Kiosks to provide Ministry of Interior services across UAE

The Ministry of Interior in Dubai has plans to install interactive kiosks around the UAE for residents to renew registrations and visas, pay fines and access other services in public places.

October 21, 2014

The Ministry of Interior in Dubai has plans to install interactive kiosks around the UAE for residents to renew registrations and visas, pay fines and access other services in public places.

"The interactive kiosk features a scanner and a large screen. A customer service employee will appear on the screen, streaming live to tend to the customer," Captain Salem Al Mazroui, a representative of the ministry, said in a Gulf News article.  

"After verifying the user's ID card via the scanner, the customer service employee will be able to access all of the person’s records with the ministry. Customers can then renew their registrations, passports and visas. They can also pay their fines via the integrated credit card machine. The kiosk offers the entirety of the ministry’s services," he said.

The kiosk is designed to save residents time by eliminating trips to multiple departments, part of the ministry's plans to provide electronic access to all its services.

"So far, you can access the kiosk's functions in either Arabic or English," Al Mazroui said in the article. "We will be adding Urdu to the software soon. The interactive kiosk can also help users find their way around the city by printing maps to nearby police stations or hospitals, for example. The kiosk is still in its first phase of development. We plan to install it across public areas, including shopping malls and government departments."