News

Kiosks to DMV: 'Should I stay or should I go?'

December 29, 2010

Maryland motorists will soon use kiosks to avoid long lines when renewing their tags. However, Indiana drivers are losing access to the Indiana Bureau of Motor Vehicles' 55 self-service terminals.

"As part of our overall effort to improve security and efficiency, the self-service terminals are no longer available at BMV license branches," said Dennis Rosebrough of the IBMV in a story published on theindychannel.com.

He also said the number of people who used the kiosks to renew license plates was a tiny percentage of the agency's total customer base.

However, Buel Young of the Motor Vehicle Administration in Maryland, expects the state's drivers to embrace tag-renewing kiosks. According to The Baltimore Sun, the agency already provides 70 percent of its "clean" renewals through sources other than office counters. The change is a move to nudge the other 30 percent in a more efficient direction.

"We're always trying to cut down our wait times," Young said.