News

Kiosks improve retail staff training

May 19, 2005

South Florida Sun-Sentinel: If you've ever received a blank stare instead of an answer from a sales clerk, then you'll be pleased with the recent investment Office Depot Inc. has made to improve customer service.

The Delray Beach-based retailer next month is planning to roll out the Virtual Expert, a kiosk-based information system that will allow an employee to look up the correct information to answer customer questions.

Office Depot isn't alone with this new use of technology. Retailers in South Florida and nationwide are increasingly turning to technology-based employee training to improve customer service while keeping down staff education costs.

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