Take our reader survey We are asking KioskMarketplace.com readers like you to take five minutes to answer a very short survey. We do this periodically to help us help our readers better. Eight lucky survey participants will be drawn at random to receive a copy of Creating Do-It- Yourself Customers: How Great Customer Experiences Build Great Companies, by Peter C. Honebein and Roy F. Cammarano. Upon completion, all participants can download Chapter 1 of Creating Do-It-Yourself Customers. In this chapter, you'll learn about the coproduction revolution, a new customer experience paradigm that redefines the relationship customers have with companies. You'll also learn the key forces driving companies to invest in technologies that serve do-it-yourself customers. | 
