FEATURES


Customer service strategy: Deliver value with time

Your customers want you to know this: "Value my time and you value me." It's part of delivering amazing service.

Paul Price to keynote Interactive Customer Experience Summit

Paul Price, CEO of marketing technology company Creative Realities, will offer ICX Summit attendees his expert insights and real-world examples for putting the 'wow factor' into the customer experience.

Banking, Finance and Insurance Kiosk and Digital Billboards

Premium banking, finance and insurance kiosk and digital billboards.

Sponsored by: PARTTEAM & OEMKIOSKS

Kiosk showcases Virginia Tech’s land-grant mission

When the Virginia Tech College of Agriculture and Life Sciences (CALS) went looking for an effective way to communicate their mission as a land-grant institution to visitors, it didn’t take long to find a solution.

Automated retail separates Legos, luxury goods from competitors

Signifi Solutions is an automated retail provider that sells a variety of items from games to luxury goods inside its vending kiosks. The company recently showcased its Lego kiosk at the National Retail Federation Big Show in New York City.

[Infographic] Mobile shopping in 2015 - where does the store fit in?

Our new infographic – Mobile shopping in 2015 – where does the store fit in? – will help retailers identify why their in store mobile programs have stalled, and create a technology roadmap.

Sponsored by: Moki

New interactive map aims to make King's Island visits more fun

Reflect Systems recently released this video of an interactive map it has developed for the Ohio-based amusement park King's Island.

Five pitfalls to avoid when dispensing cash

Dispensing bills greatly increases the complexity of the device and the logic required by your kiosk application in order to gracefully complete a cash transaction.

Is Panera 2.0 starting to pay off?

Panera will report on its Q4 and FY 2014 earnings on Feb. 12, and the question on everyone's mind is, "How's that 2.0 thing going?" We sat down with Panera's Blaine Hurst for some background and an update.

Three technologies set to change self-service in 2015

From beacons to bitcoin, these technologies are poised to make a major impact on self-service in the coming months.

Commentary: The tech and features that shoppers want

A new large-scale shopper survey sheds light on consumers who mix online and in-store shopping in whatever way is most convenient for them.

Dramatically increase a kiosk application's performance with local caching, pt. 2

In the second part of this two-part series I'll cover a couple of cool options for persistent local storage in the Web browser. In part one I covered the benefits of caching data locally on a kiosk, the sort of data you'll want to cache and some helpful tips for caching.

Dramatically increase a kiosk application's performance with local caching, pt I

In the first part of this two-part series we'll cover the benefits of caching data locally on a kiosk, the sort of data you'll want to cache and some helpful tips.

Olea, JCDecaux kiosk project joins form and function

Olea Kiosks was recently approached by JCDecaux, an outdoor advertising company, to engineer and manufacturer a digital charging station kiosk.

Is a kiosk or tablet best for self-service registration?

Oftentimes the No. 1 question asked by health care providers considering self-service is, "Should I use a kiosk or a tablet?"

New Year's resolution: Start the year with a great plan for your business

If you’re one of those people who have great intentions but lack follow through, writing a good business plan is the first major test of your commitment.

Out with the old and, eventually, in with the new: self-service and the changing payments landscape

Is there a way to strike a balance – a way to effectively utilize new technology and enhance the consumer experience, all the while blazing a technological trail?

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NEWS


ACI, LD Systems partner on flexible kiosk payment solution

The strategic partnership will offer US consumers quick, easy and safe bill pay options at kiosks nationwide, the companies say.

New Jersey library serving up books via vending machine

The Trenton Free Public Library is taking some of its books to the people, and one of the ways it is dispensing them is via vending machine.

Detroit to get new cashless parking kiosks

The city of Detroit is getting ready to replace its parking kiosks, and the new program introduces some significant changes.

C3 Solution's latest dock scheduling system includes kiosk check-in screen

C3 Solutions announced the new release of its dock scheduling system C3 Reservations.

Road Runner Sports implements ClairVista's kiosk-friendly video chat system

ClairVista, provider of video chat customer service system Live Expert, announced that Road Runner Sports implemented Live Expert for live consultations on its website.

Networld Media launches Interactive Customer Experience Association

Networld Media Group announced the launch of the Interactive Customer Experience Association, which will promote and accelerate the convergence of customer experience technologies and disciplines across all consumer channels.

Automated-X announces new CFO

Automated-X Inc., a developer and integrator of kiosks and automation technologies, today announced that it has appointed Alan Bailey as chief financial officer.

Cogent releases new embedded computing solution

Cogent Computer Systems announced that its AMD G-Series-based 1.1Ghz Industrial Temp COM Express Type 10 is in production and now available.

BioTrackTHC intros banking kiosk, marijuana tracking certification

BioTrackTHC, Fort Lauderdale, Florida-based provider of seed-to-sale software solutions for medical and retail marijuana businesses, announced the launch BioTrackTHC University, a certification training program for the company's marijuana tracking systems.

Meridian releases SDK for self-service development

According to the company, the MzeroCreate SDK and its integration with application programming interfaces will help foster speed to market for companies creating enterprise self-service applications across all industries and use cases.

Acnodes releases new fanless embedded computer

The FES8680 contains a Mini-ITX motherboard that utilizes the fourth-generation Haswell processor, according to the company, and is designed to consume very little power.

Robocoin releases bitcoin SDK for ATM, kiosk manufacturers

Bitcoin ATM company Robocoin has released a software development kit that it says allows any ATM or kiosk to be modified to accept and dispense bitcoins.

Corvette Museum kiosk will take visitors 'inside the sinkhole'

The museum is installing an interactive kiosk that will let visitors explore the cave below their feet via a camera that was installed during the repair of the sinkhole.

MyMagic+ kiosks are generating big returns for Disney

Disney's MyMagic+ program, which uses a combination of wristbands and kiosks to help theme park attendees prioritize and get to their chosen attractions faster, has turned out to be very lucrative, according to executives on a recent earnings call.

QUICKflick movie kiosks installed in Cincinnati-based Remke Markets

All 13 Remke locations feature a QUICKflick entertainment kiosk, with one location featuring two kiosks.

Pay-at-the-table tablets coming to Red Robin locations this year

The Ziosk is a 7-inch tablet that gives guests the ability to pay when they're ready, order refills, play interactive games, enroll in the Red Robin Royalty loyalty program and redeem rewards.

Intermedia Touch develops interactive kiosk for Black History Month

The digital signage kiosk provides health facts and other historical facts and information on the African-American culture and diaspora.

Adilas, Janefour20 to partner on marijuana kiosks

Adilas said it has completed the integration of POS and various business functions with Janefour20, including rigorous testing to ensure excellent uptime and field reliability.

Materna introduces self bag-drop with kiosk payment at Passenger Terminal Expo 2015 in Paris

Passengers may now use credit cards to pay any excess baggage fees directly at the self bag-drop kiosk or via a mobile payment device handled by a floorwalker.

French digital signage firm certifies latest AOPEN player

Digital signage, kiosk and POS computing technology provider AOPEN's new Media Engine MEP320 media player has been certified by digital signage software vendor Telelogos, according to an announcement from AOPEN.

New bitcoin ATM open for business in Washington mall

The ATM allows a user to carry out transactions of up to $3,000 USD a day at the machine.

Codigo releases new platform converging control for digital signage, kiosks, music and messaging

Software company that provides proprietary digital signage, interactive kiosk, music and messaging products has released its latest online platform, designed to reduce the total cost of ownership for these systems by converging multiple messaging tools into one simple interface.

Shell stations getting Fuel Rewards kiosks

The Fuel Rewards kiosks, rolling out in participating Shell stations nationwide, allow Shell customers to join the Fuel Rewards program and activate their Fuel Rewards cards quickly and easily.

Redbox is leaving Canada

Customers can continue to rent movies from the kiosks until February 13, and will have until March 5 to return them.

NRF announces support for new patent reform effort

House Judiciary Committee Chairman Robert Goodlatte, R-Va., introduced the Innovation Act, an updated version of legislation that passed the House in 2013 by a bipartisan vote of 325 to 91.

Visualplanet showcasing latest touch sensor tech for interactive vending at ISE15

Tech partners to showcase intelligent digital signage vending kiosk solutions at this year's show in Amsterdam.

Merkur Spielbanken selects JCM printers, bill validators for new casino in Germany

Merkur Spielbanken exclusively chose JCM printers for its new casino in Sachsen-Anhalt, Germany. Additionally, JCM will also install its iVIZION bill validator.

Amazon opens first staffed pickup location

Amazon announced today the grand opening of Amazon@Purdue, its first-ever staffed customer order pickup and drop-off location, housed in the Krach Leadership Center at Purdue University's West Lafayette, Indiana, campus.

PCI Security Standards Council: Beware of 'Ghost'

The warning follows a US Department of Homeland Security alert about a critical software vulnerability that poses a serious risk to computer systems.

On Track Innovations launches countertop card reader with EMV, Apply Pay support

According to the company, the new TRIO Countertop is designed to address the fast growing market for EMV-compliant cashless payment readers.

Mattress store goes completely associate-free

Management monitors the store via web cams, and shoppers can place their orders whenever they are ready on the in-store kiosks.

Belly opts for Moki to drive consumer-facing tablets

Cloud-based software provider Moki has announced that Belly, which it says is the country's largest customer loyalty network and marketing solution, has selected Moki's Total Control to manage, secure and analyze 11,500 customer-facing digital signage kiosk tablets that power Belly's loyalty program in more than 10,000 businesses worldwide.

India's Lohegaon Airport gets first self-service kiosk

On Thursday, Union Minister for Environment and Forests Prakash Javadekar inaugurated the facility's first check-in kiosk.

FaceCake virtual dressing room celebrates Super Bowl XLIX with 'NFL Fan Style Tour'

FaceCake's Swivel Virtual Dressing Room engages fans instantly, letting them get their game on with the latest NFL styles and Gameday spirit gear aboard a 53-foot long, 2,000-square-foot event truck, creating a one-of-a-kind interactive fusion of fashion and football.

Michigan State University kiosk honors faculty

Michigan State University has installed an interactive kiosk in the campus's Morrill Plaza that pays tribute to faculty both past and present.

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