It's commonplace to assume that self-service providers should react to industry trends as market demand. But what if we could actually influence and shape these forces and positively impact the self-service industry in the process?
In this second part of my two-part series on developing a responsive kiosk user interface, we'll focus on design considerations at the system level.
The Audio / Visual (AV) industry is growing at a blistering pace; some analyst estimates expect the market to balloon to $116 billion by 2016. As a result, many AV firms are looking to increase their share of that pie by leveraging an extended workforce.
If your kiosk's user interface appears sluggish, you can expect your customers will opt for interacting with a cashier, which defeats the purpose of having a self-service kiosk.
We reached out to an external IT professional for his take on the iOS, Windows, and Android tablet debate.
Self-service kiosks provide the perfect, undistracted platform for businesses and brands to engage with customers in public locations. Unlike mobile phones, kiosks can be configured as single-purpose devices, allowing brands and businesses to focus customers on accomplishing a single goal and obtaining specific results.
A good experience for the customer will help set you apart from your competitors as forward-thinking and innovative.
How many times have you run out of battery power on your cellphone? Probably too many to count. How many times have you found a place to charge your phone in public when the battery was dead? You could probably count those times on one hand.
Omnichannel, mobile integration and interfacing with new technologies are three trends shaping the self-service industry, but how do providers capitalize once they have recognized these trends?
How do we develop an inviting and interactive retail environment in the digital age?
Court kiosks help courts and government agencies do more with less.
Millennials are accustomed to technology and like a sensory experience – to touch and feel things – and kiosks give them that opportunity.
In New York, attendees will be able to learn about the marketing mix that works for their company through a look at marketing and IT collaboration as well as models for predicting customer behavior.
A sneak peek at more than 20 products and services that will be showcased on the show floor at the 2014 CEW event in New York.
How kiosks are leveraging the robot to boost customer service and revenue.
McDonald's is scrambling for solutions after its profit fell by 30 percent in Q3. CEO Don Thompson outlined some strategies the company is working on to remedy this continued slide, many of which will be in effect in some capacity in 2015.
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Security concerns in the present world continue to grow ever more complex. Identity management and the many billions lost every year through fraudulent authentication in financial, banking, retail and corporate environments is pushing for the need for enhanced and secure identification and personal verification technologies.
Integrated practice management solutions provider iPatientCare announced a partnership with Connected Technology Solutions to enhance the usability of iPatientCare Patient Check-in Kiosks.
Stores in Cranberry Township, Pennsylvania and Totowa, New Jersey can now access Piecemaker 3D toys through a partnership with Toys"R"Us.
Las Vegas-based Coin Cloud unveiled its second bitcoin ATM located inside Gold Spike Hotel & Casino.
Florida East Coast Railway announced the deployment of an automated gate system to streamline the flow of equipment at its Intermodal Container Transfer Facility adjacent to Port Everglades, Florida.
Acuity Market Intelligence announced that the deployment of Automated Board Control and Automated Passport Control kiosks has risen to more than 2,500 worldwide, a sign of a maturing market.
Big Brand Tire & Service, Southern California provider of tires and automotive services, announced the grand opening of its newest store, featuring kiosks and digital signage, in Goleta, California.
Lancaster, Pennsylvania, technology company NE Time Systems announced that Mac-It Corp. installed the NE Time Systems solution, powered by NOVAtime, to automate its time and attendance process.
Outerwall subsidiary Redbox announced a consumer promotion and charitable movie donation for the holiday season.
Provision Interactive Technologies Inc., a subsidiary of Provision Holding Inc., announced plans for the rollout of Provision's 3D Savings Center digital signage kiosks in 200 Rite Aid locations in the New York and Los Angeles markets beginning in 2015.
USA Technologies and vending and micromarkets company Five Star Food Services announced the completion a large-scale rollout of an initial 3,000 USAT cashless payment ePort systems, with another 3,000 scheduled over the next few months.
Montreal's World Trade Centre has installed its first digital signage wayfinding kiosks by iGotcha Media, developers of digital signage, video walls, kiosks and content.
Ford Motor Company has deployed interactive video kiosks in about 1,900 dealerships as part of the "Truth About Trucks" effort by Ford to inform consumers and sales people about the Ford F-150 truck.
Outerwall subsidiary ecoATM, provider of automated electronics recycling kiosks, unveiled its new 53,000-square-foot environmentally friendly office space in Sorrento Valley, California.
Axiomtek introduced its new slim-type fanless touch-panel computer, the GOT3156T-834, that supports the 22nm Technology Intel Atom.
Baptist Health announced it selected PMMC, provider of revenue cycle-management solutions, for its software solution that will create estimates of patients' financial responsibility upon visit.
Los Angeles-based Leftovercash Inc. rolled out its first automated foreign currency conversion kiosk at the Northridge Fashion Center Mall in the San Fernando Valley.
The San Antonio International Airport introduced two digital library kiosks as part of a joint effort between the airport and the San Antonio Public Library.
Star Micronics released its platform agnostic WebPRNT solution.
Walnut, California-based Adesso, manufacturer of computer input peripherals, announced the launch of the Adesso SlimTouch 212 Antimicrobial Waterproof Flex Keyboard, the smallest of the company's keyboards to date.
Posiflex USA announced the company will unveil the MT4008 mobile eight-inch tablet system for its touch screen terminal portfolio at the NRF Big Show 2015.
The conference will focus on technologies such as digital signage, self-service kiosks, mobile and tablets, as well as emerging technologies like beacons, virtual assistants and augmented reality.
Financial transactions management solutions provider Source Technologies announced the company signed more than 100 new customers in 2014 for its magnetic ink character recognition printing and transactional kiosk solutions.
Austin, Texas-based Virtual Bridges Inc. announced the release of VERDE 7.2, an update to its virtual desktop infrastructure solution.
Self-service key-duplicating kiosk company minuteKEY announced it has expanded to 2,500 locations in the U.S. and Canada.
Kiosk and digital signage provider Swedx America opened its first North America headquarters in Venice, Florida.
April Face Aging Software provider AprilAge Inc. announced the release of April for kiosk, mobile (iOS) and tablet (iOS and Windows).
The Open Standard for Public Transport Alliance, an international provider of transit fare collection solutions, announced the launch of North American Sub-Working Group, consisting of members and experts who have an interest in North American public transport.
Amsterdam-based payment processing company ZebraPay has introduced bitcoin transactions with Coinzone.
Indianapolis International Airport deployed an interactive kiosk as part of a project with IND Solar Farm partners Johnson Melloh Solutions and Telamon Corp.
Apploi launched its latest job kiosk in Denver's Pavilions mall to enable local job seekers to find retail and food service company employment.
Avra Inc., announced the company entered into a non-binding letter of intent with Mango Pay SRL, a Dominican Republic-based electronic payment kiosk solutions provider.
Los Angeles cyber threat intelligence firm IntelCrawler has reported a new type of POS malware called “d4re|dev1|” that is attacking ticketing and other electronic kiosks.
Karnataka, Southwest India, bank ICICI announced at a press briefing that one year after introducing automated kiosks 43 percent of the branch's transactions were conducted at its Touch Banking kiosk.
Manhattan department store Bergdorf Goodman has installed cellphone-charging stations by ChargeItSpot.
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Austin, Texas-based TouchMate has released its outdoor kiosk, Enduro, intended for entertainment, health care and retail markets.