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Irish bank deploys 400 NCR Corp. kiosks

Dublin, Ireland-based bank AIB is teaming up with NCR Corporation to install NCR financial software and kiosk solutions throughout its branches.

December 3, 2014

Dublin, Ireland-based bank AIB teamed up with NCR Corporation to install NCR financial software and kiosk solutions throughout its branches, according to a company announcement.

The company deployed 400 NCR SelfServ 4 kiosks at branches throughout the Republic of Ireland. AIB uses NCR APTRA software on the kiosks, enabling Internet banking access and functionality to AIB customers with a debit card. Available services include balance checks, transaction search, print and view recent transactions and historic statements, change of address, inter-account transfers, bill pay, domestic and international payments and set up and manage of standing orders, the announcement said.

"As we transform our branch network, our focus has been on maximizing customer experience and automating counter transactions,” said Cian Clancy, head of self-service estate development for direct channels at AIB. "We have worked with NCR for some time to develop our branch transformation strategy, and the deployment of their financial kiosks is, in part, a result of this consultation. NCR’s software solutions allow us to leverage our tablet application, providing a consistent experience for our customers, with functionality in line with our internet channel."

"Bank branches must evolve alongside other banking channels to provide great choices and value for consumers, and a sustainable, profitable business model for financial institutions," said Rachel Nash, director of financial services at NCR U.K. "Technology can help enable this with flexible solutions that provide control and flexibility for consumers, where and when they want to access banking services. AIB is driving an innovative business model, based on NCR solutions, that helps achieve this."