Retail

FuelRod to award 'Founders' status to early adopters, resolves litigation

July 10, 2020

Tricopian, Inc., the manufacturer of the FuelRod Power-on-the-Go mobile device charging service, has introduced its "Founders" status in recognition of its early adopters, according to a press release. To qualify, a purchase must have been made before 10/26/2019 and must not have been subsequently refunded in full.

The creation of the "Founders" status also resolves pending litigation against it pertaining to changes in its policies regarding charges for swapping its devices. A plaintiff — who bought a FuelRod charger that included "free unlimited swaps" at kiosks and was later expected to pay $3 for swaps — sued the company for breach of contract last October, according to an Orange County Register report.

As a Founder, the customer can continue to enjoy free, unlimited swaps at any FuelRod kiosk. There is no cost to eligible customers to become a Founder.

Once verified, Founders will use the FuelRod app in conjunction with the kiosks to obtain free swaps under the program. The app will generate a scannable QR code that will be input at the kiosk at the time of the swap. The kiosk will then allow Founders to swap their existing FuelRods for free, even at kiosks that charge to swap.

All existing FuelRod customers are encouraged to verify their eligibility by completing a questionnaire at https://kiosks.fuel-rod.com/questionnaire.php.

Upon verification, the customer must create an account on the FuelRod mobile app using the same email address as indicated in the questionnaire before their "Founders" status can be automatically activated.

If the customer doesn't already have the FuelRod app on their smartphone, they must download it and create their account using the same email address as indicated in the questionnaire. If the customer has already created an account on the FuelRod app using the verified email address, they need to make sure that it's been updated to v2.1.0 or later.

FuelRod SwapBox kiosks are available at a growing number of locations in the U.S. In addition, chargers can be purchased online at www.fuel-rod.com.

FuelRod can be found on Twitter @FuelRodPower and on Facebook at FuelRodPower.