Government

Florida parks introduce reservation platform, including kiosks

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June 15, 2021

Florida State Parks is introducing a reservation that integrates kiosks and other touchpoints to enhance visitor experience and improve facility management across dozens of sites, according to a press release.

The US eDirect solution will support approximately 100 sites, including 56 campgrounds that include 7,500 total rental sites ranging from primitive tent sites to cabin rentals.

The system will power a central reservation system for camping and cabin reservations and a day-use point-of-sale system for park admission, annual pass sales, equipment and facility rentals as well as merchandise sales.

US eDirect will also deliver:

• A 24/7 year-round CRS with kiosk, call center, online, agent, commercial vendor and mobile reservation and trip planning capabilities.
• An operational field point-of-sale system with integrated online sales available on tablets, desktops and mobile devices.
• A suite of self-service technologies on the mobile platform (passes, check-ins, rentals), kiosks, 24/7 customer interaction, fast lanes and day-use pass management.