Payments

Florida credit union installs Coinstar kiosks

Image provided by Coinstar.

July 31, 2023

Suncoast Credit Union, the largest credit union in the state of Florida, will install Coinstar self-service kiosks for in-lobby coin counting in 72 of its branches, allowing members to turn their coins into cash, according to a press release.

The partnership began with a 90-day pilot, allowing Suncoast to trial Coinstar's Anthony kiosks designed for financial institutions in a few of its busier branches.

The Anthony kiosks are replacing Suncoast Credit Union's previous coin machines that were managed by branch staff, which often interrupted time spent with members. Coinstar for Financial relieves branch staff of that burden by handling every aspect of their coin counting program, including coin pickup, kiosk maintenance and administration.

"Coinstar's impact on productivity and member experience was felt within the first week of the pilot," Jennifer Bolivar, senior vice president of business transformation and retail branching, said in the press release. "There were just a few short days between signing the contract and seeing the improvement in our coin operations."

In the future, Suncoast also plans to add coin-to-deposit functionality, where members can insert their debit card and deposit coins directly to their account.