News

Erie County, NY, begins rollout of DMV kiosks

March 18, 2013

Erie County, New York, is giving its motor vehicle departments a technology upgrade. According to an article on bizjournals.com, the county installed self-service kiosks at three of its busiest locations, aimed at reducing the bottleneck at the customer service desk.

Unlike some other recent DMV kiosk deployments, the Erie County kiosks do not entirely automate the customer's visit. Instead, the kiosks allow customers to self-register an appointment and provide wait-time receipts, the article reported.

In addition to the kiosks, Erie County Clerk Chris Jacobs said mobile ticket devices, which will allow employees to go out onto the auto bureau floor to service customers when lines start to get too long, also are in the works.

Read more about kiosk deployments in government.