Retail

Diebold Nixdorf AI solution helps Edeka Paschmann combat self-checkout shrink

Photo: Diebold Nixdorf

August 21, 2025

Edeka Paschmann, a German supermarket chain, is the first retailer in the country to implement Diebold Nixdorf's AI-powered solutions to reduce shrink at self-checkout.

The technology, known as Vynamic Smart Vision I Shrink Reduction, uses cameras to analyze customer behavior in real-time, according to a press release.

The system is designed to address both unintentional and deliberate errors at self-checkout stations. If a missed scan or incorrect action is detected, a message appears on the display, prompting the customer to correct the issue. Store employees are only notified if the error persists, which helps minimize checkout delays and allows staff to focus on other tasks. The solutions are designed to be GDPR-compliant, as they do not use facial recognition or store personal customer data.

"We are delighted to see Vynamic Smart Vision I Shrink Reduction in use for the first time in Germany at EDEKA Paschmann. With this AI-powered solution, we already cover more than 20 of the most common causes of shrink. At the same time, the technology enables employees to better assess situations so they can respond appropriately. This prevents customers from being suspected of theft every time they accidentally scan an item incorrectly, and staff from having to engage in difficult personal interventions," Leyla Feghhi, head of retail sales in the DACH region at Diebold Nixdorf, said in the release.

Edeka Paschmann is also using Diebold Nixdorf's Vynamic Smart Vision I Age Verification, another AI-enabled solution that automates the age verification process for restricted goods, such as alcohol.

"We want to make the shopping experience as appealing as possible for them with state-of-the-art store technology," Falk Paschmann, managing director of Edeka Paschmann, said in the release. "This also applies to the payment process. With Diebold Nixdorf's Smart Vision technology, we are making the self-service area even more attractive, as we give our customers the assurance that all transactions are carried out correctly and, in the case of age-restricted goods, more quickly."

In the future, EDEKA Paschmann also plans to use Vynamic Smart Vision | Fresh Produce Recognition, Diebold Nixdorf's AI-powered solution for automatic recognition of fruit and vegetables.

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As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions and retailers to improve efficiencies, protect assets and better serve consumers.

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