Cumberland Building Society installs kiosks to expand cash access in UK towns

The Cumberland Building Society has partnered with financial technology company OneBanx to install self-service banking kiosks at its branches in Wigton, England, and Langholm, Scotland.

The kiosks allow customers of participating banks and building societies to deposit and withdraw cash, regardless of where they hold their accounts, according to a report by Cumbria Crack. Customers must download the OneBanx app and connect an existing bank account to use the service.

The installations are designed to preserve access to cash in communities that have experienced multiple bank branch closures. Cumberland Building Society is now the only high street banking provider in Wigton following the closure of HSBC, NatWest, Barclays and TSB branches between 2016 and 2020. In Langholm, the building society is also the last remaining high street banking provider after Royal Bank of Scotland closed its branch in 2018 and Bank of Scotland followed in 2025.

The kiosks are part of Cumberland Building Society's strategy to expand banking services while maintaining a physical presence in smaller communities. Chief Executive Stuart Miller told the news outlet the partnership supports the organization's commitment to keeping branches accessible and relevant as banking habits change. The Wigton branch operates six days a week, while the Langholm location is open Mondays, Wednesdays and Fridays.