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CASE STUDY: Giant Foods self-service store of the future

Giant Foods of Carlisle, Pa. has gone beyond basic kiosk installations by building the store from the ground up centered around self-service.

May 4, 2006

Giant Foods of Carlisle, Pa. has gone beyond basic kiosk installations by building the store from the ground up centered around self-service. Kiosks allow patrons to perform multiple tasks, from placing a deli order to refilling a prescription to printing out a recipe.

"When we were thinking this through, the emphasis was on what solutions we could enable that would allow us to provide our customers with greater convenience and greater comfort when they're shopping our stores," said Nick Montepara, vice president of retail operations and planning for Giant. "We spent a lot of time working with the various businesses before we even touched the technology because I felt it was important not to get confused by any preconceived limitations of what technology can do."

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