Customer Experience

Building management firm taps SaaS provider Virdee for touchless check-in

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November 12, 2020

Reside Worldwide Inc., an alternative accommodations firm with operations in over 19,000 cities and 60 countries, is partnering with Virdee, an Austin, Texas based SaaS provider serving the hospitality, short-term rental, multi-family and commercial real estate industries, to implement its "touchless" check-in and check-out process, according to a press release.

Reside will initially deploy Virdee concierge via the Virdee app and stand-alone kiosks in two of its managed buildings on the east and west coast including The Beekman Tower in New York City and The Oxford in Seattle, Washington.

By automating front-of-house workflows, Virdee allows guests to more safely access Reside's properties at a time when human touchpoints and personal interaction have become more challenging. The Virdee concierge reduces average on-site check-in time to under 20 seconds while also offering ID verification, payment collection and remote support.

The product provides Reside with the ability to elevate the guest experience while simultaneously increasing margins and boosting profitability for the owners of the properties through "tech-first" interactions.

"By integrating leading smart-lock manufacturers, payment processors and property management systems into our end-to-end concierge solution, we are able to deliver a contactless experience like none other," Branigan Mulcahy, Virdee co-founder, said in the release.