Retail

British supermarket Asda to increase staffed checkouts, decrease self checkouts

Photo: Pawel Pajor - stock.adobe.com

August 15, 2024

Asda, a British supermarket chain, will be increasing staff on checkouts and admits it has reached a limit with self-service lanes, according to a BBC report.

The supermarket maintains that self-checkouts work well for customers, but also wants to invest additional hours into having staffed checkouts.

"I think we have reached a level of self-checkouts and scan and go where we feel that works best for our customers, and we feel we've got the balance just about right," Michael Gleeson, Asda CFO, told the BBC. "We have invested additional hours in manned checkouts and that's been within the existing physical infrastructure [of the stores."

Gleeson added the move to increase staff was not about more checkout lanes but instead about "more colleagues on checkouts."