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Bright Pattern releases video channels for sales and customer service

Bright Pattern, provider of cloud management solutions announced the incorporation of video channels for sales and customer service at part of the Rich Contact Experience functionality in the ServicePattern cloud contact center platform.

November 21, 2014

Bright Pattern, provider of cloud management solutions, announced the incorporation of video channels for sales and customer service as part of the Rich Contact Experience functionality in the ServicePattern cloud contact center platform.

The Rich Contact Experience is a combination of media channels over a single customer connection. Its functionality provides video customer service from smartphones and tablets. Video POS kiosks can link remote sales staff for transactions such as car rentals and augment POS terminals and ATMs with customer service

"Video is a hot way to warm up the cold computer interface," said Konstantin Kishinsky, CEO of Bright Pattern, in a statement. "For both customer service and sales, it helps build trust faster and instantly provides valuable personal feedback and creates the rapport desired with your customers. All customers are different: a businessperson, a family, or retired couple, for example, – video allows a representative to see who they are talking to, how they react, and empowers teams to select the winning approach to bring the customer experience to the next level."

ServicePattern Video is available for IOS, Android and Web-browser-based applications.