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Aloha Airlines adds IBM self-service solutions
December 12, 2007
CNN Money: Aloha Airlines has chosenIBMtoexpand its customer-service offerings. IBM's self-service systems give travelers more options for using the Web as well as kiosks to check in without wait, check baggage, and choose amenities such as lounge access and in-flight meals. With IBM's solutions, Aloha Air customers will be able to select onboard amenities, such as in-flight meals, group check in, purchase of paid upgrades and frequent flyer account management. In addition, the system will allow for the retrieval of passenger records by barcode scan from itinerary or passenger loyalty card.
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