Retail

Aldi shoppers warned: Discounts require staff help at self-checkout

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October 14, 2024

Aldi shoppers are being warned to check their receipts carefully after it was revealed that discounts and promotions are not automatically applied at self-service checkouts, according to a report by The Mirror.

Customers must call over a staff member to manually input the savings, according to the news report.

"Any discounts don't automatically apply on the self-checkouts. You have to ask a human employee to take the discounts off manually," one shopper told the news outlet

Aldi confirmed discounts are applied at checkout by staff and encouraged customers to contact customer service if they feel wrongly charged.

The addition of self-service checkouts has divided Aldi fans, with some welcoming the convenience and others complaining about their difficulty, according to the news report.