News

Acision and Blacc Spot project to connect kiosks to video chat

Acision, a mobile messaging services and Web real-time communications provider, announced a partnership with Blacc Spot Media Inc., a Web real-time communications and mobile and Web application development house.

January 15, 2015

Acision, a mobile messaging services and Web real-time communications provider, announced a partnership with Blacc Spot Media Inc., a Web real-time communications and mobile and Web application development house.

Acision's partnership with Blacc Spot Media is intended to deliver next-generation communication solutions for consumers and enterprises built using Acision's forge SDK, part of the forge by Acision platform. The collaboration will provide joint efforts in building solutions that help enterprises prototype and deploy commercial-grade, engagement applications that meet the needs of their stakeholders.

Blacc Spot Media's first project with Acision is to build a banking prototype, showcasing how a customer can connect directly to a customer service representative via a kiosk or tablet application in the simulated banking environment.  

The Acision/Blacc Spot Media project will tackle a scenario where a customer needs support while browsing a banking website or application via a kiosk/tablet. By clicking the "Live Help Now" button, the customer is presented with a list of available agents and their agent PIN. The customer clicks on the agent's "Live Help Now" button and connects directly with an agent to start a live chat session. The PIN acts as a phone number extension for the customer to connect directly to the agent again after returning to browsing.

Lantre Barr, founder and CEO at Blacc Spot Media, said in a statement, "WebRTC allows us to build innovative solutions that enable companies to establish more effective two-way communication with their end-customers. One area of opportunity is in the banking sector, which is already leading the way in enriched communications with new video banking services that allow customers to see and talk with advisers over their mobile device without needing to visit a branch. By working with Acision, which provides secure messaging solutions to prominent financial services providers across Europe, together we can demonstrate the true value of 'click-to-communicate' video, voice and chat, which can be relevant to many key vertical sectors, not just banks. For example, via a kiosk or a mobile phone, customers have the option to speak to a real person in one click, with a specialist having prior knowledge of their enquiry, enhancing the overall customer experience."  

Acision also announced the launch of its first online enriched communication app challenge — "forgeathon" — where developers are invited to either create a new Android, iOS or Web app or service, or enhance an existing one. Acision's toolkit is designed to enable developers to bring their application ideas to life.