Talking With: ICXA Executive Director Alicia Lavay

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

ICXA Executive Director Alicia Lavay reflects on her first year leading the organization and offers advice to retailers and brands when it comes to crafting…

ICX Association announces finalists for Elevate Awards

by Morgan Petty — Executive Director, ICX Association

The finalists for this year's Elevate Awards feature innovators in kiosks, customer experience, omnichannel experience and more.

ICX Association names Elevate Award winners

September 22, 2020

The Interactive Customer Experience (ICX) Association presented its annual Elevate Awards during a livestream earlier today.

ICX Summit postponed till June 2021

September 2, 2020

The Interactive Customer Experience Summit has been postponed until June 2, 2021 due to travel restrictions related to COVID-19. The rescheduled event will…

Customer experience is defined at new levels during ICX Summit 2017

by Lyle Bunn — Strategy Architect, BUNN Co.

When brands, retailers and digital experience providers met at the 2017 ICX Summit in Dallas the focus was on defining “what works” to maximize CX approaches.

Neiman Marcus embracing innovative tech from the front door to the dressing room

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

From the minute a shopper walks into the new Fort Worth, Dallas-based Neiman Marcus, digital technology is nearby. Here’s the scoop on how the retailer's iLab…

ICX Summit: Speakers, keynotes are all 'A-list'

by Ben Wheeler — President, KioskGUY.COM

A lineup of kiosk experts will share their insights at the ICX Summit June 5-7, offering a bird's eye view of what's in store for interactive customer…

ICX Association extends entry deadline for annual Elevate Awards

March 14, 2017

Nomination deadline for the Association's annual awards has been extended to April 3.

ICX Symposium: Data analysis drives the interactive customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Whether you manufacture kiosks or provide bitcoin wallets, you need the right data to craft the best customer experience. In the famous words of Sherlock…

ICX Symposium: the new emotional retail economy

The ICX Symposium in Atlanta later this month will feature a session featuring two executives from MaxMedia addressing retail's emotional economy. ICX…

ICX Symposium: Chick-fil-A, Fiserv, HomeDepot.com execs set to talk future of CX

At the ICX Symposium in Atlanta later this month, attendees will get to hear from execs from three major companies talk about new technology and how it will…

ICX Symposium: Moore's law ushers in future of customer experience

by Christopher Hall

Moore's law is transforming the world of retail and food. The future is here, and the time to prepare is now. The Interactive Customer Experience Association…

ICXSummit15: From scavenger hunt to Skydeck, the highlight reel

by Christopher Hall — w, t

From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the…

Shell Fuel Rewards kiosk wins 'Best Retail Deployment' at the ICX Association Awards

July 1, 2015

The Shell Fuel Rewards kiosk program, developed by Frank Mayer and Associates, recently won an award for Best Retail Deployment at the ICX Association Industry…

ICXA now accepting nominations for 2015 ICX Excellence Awards

May 15, 2015

The Interactive Customer Experience Association is now accepting nominations for its Industry Excellence Awards, meant to honor the best self-service, digital…