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Experts to offer insight, foresight at The Kiosk Show
Whether an end-user is new to kiosks or considering her latest multi-channel integrated deployment, speakers at the October event will offer something for everyone. PLUS: Exhibitor update.
The Kiosk Show has announced a partial list of presenters for its Oct. 7-8 event in Boston, and the mix offers industry experts and participants featuring the latest thinking in end-use applications.
The show, gearing up for its third incarnation, focuses on executives and decision-makers at companies that have already deployed or plan on deploying self-service and electronic kiosk programs. Exhibitors must be complete solution providers or team up to provide a complete package to the attendees, which are limited to end-users.
To date, more than 600 applications for attendance have been received, and the number of exhibitors is approaching 40. Twelve presentations are in the works, with a mixture of sessions for users of all experience levels.
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Speaker: Doug Peter, president, St. Clair Interactive Communications Inc.
Topic: "Digital Products on Demand"
For both beginner and skilled kiosk operators. St. Clair Interactive specializes in complete solutions, including planning and design, software, and budgeting and ROI. The company has worked with more than 400 self-service projects. Peter, with more than 22 years of industry experience, will discuss key success factors and solutions that can help end-users meet business goals. Peter will attempt to lead attendees to an understanding of convenient self-service solutions that meet new consumer needs and interests. Appropriate for those considering digital products on demand who want to understand how to achieve a "best practices" solution.
Speaker: Francie Mendelsohn, president, Summit Research Associates
Topic: "Do You Want Fries with That? Bring Kiosks to Your QSR (quick service restaurant)"
Summit Research Associates is an international consulting firm, provides independent appraisals of kiosks throughout the world, and also conducts technology assessments in related fields including e-commerce, smart cards and biometrics. Mendelsohn's presentation will give a detailed look at the leading QSR kiosks, their enclosures, interfaces, peripherals, locations, and signage. She will provide hard data supporting why these kiosks are successful. The discussion is planned to offer benefits to industry veterans and beginners alike and share the secrets of attracting customers to QSR kiosks, as well as how not to drive them away once they are there.
Speaker: Jim Garrett, CEO of Accelerated Growth Partners
Topic: "Using Kiosks to Create Relevant POS Environments For Restaurants, Theaters and Theme Parks"
The key to success is not just about the kiosk itself, according to Jim Garrett, CEO of Accelerated Growth Partners. For Garrett, the key is how the kiosk fits into the overall marketing strategy of a business and how it can be leveraged to reduce costs, increase sales and improve customer experience. His company specializes in using technology to drive transaction-based marketing initiatives. Garrett, an industry pioneer in the development of Internet-based electronic bill payment, will show attendees how to take advantage of real-time decision processes made available through the use of kiosk technology. This session is intended for anyone working at any level in the kiosk market. It should give a clear understanding of the critical success factors for launching a kiosk initiative for self-service ordering and payment, as well as the value proposition and ROI.
Speaker: Alex Richardson, managing director, Karter Capital Advisors LLC
Topic: "Does ROI Matter?"
Richardson created the vision for enterprise self-service and built Netkey Inc. to bring that vision to fruition. As founder and CEO, Richardson led the team to raise more than $20 million in venture financing to fund the company's operation. He established Netkey's software development center and its operational management team, recruited both its board and advisory board of directors, and established its worldwide direct and indirect sales organization. He also established the company's IP (intellectual property) program, which has resulted in three patents and numerous copyrights. His current company, Karter Capital Advisors, is a venture advisory firm that helps entrepreneurs obtain capital, restructure, or sell their businesses. Its network of investors and approach is designed to speed up the fund-raising process and allow managers more time to focus on their business.
Speaker: Gary Pageau, Photo Marketing Association
Topic: "Is There a Photo Kiosk in Your Future?"
PMA serves over 18,000 members in 100-plus countries. In addition to the United States, there are membership offices in the United Kingdom, Germany, Canada, Australia, Brazil, New Zealand, Italy, France and the Czech Republic. PMA members represent almost every segment of the photo/imaging industry: photo/video retailers; wholesale and mail-order photofinishers; retail mini-labs; photo retail/studio operators; electronic imaging service centers; commercial, people and corporate/institutional labs; professional school portrait companies; and photo/video repair technicians.
Joining Pageau will be a representative from Kiosk Information Systems (KIS) who will discuss photo kiosks and issues of service, installation, and hardware. Founded in 1993, KIS designs and manufactures kiosks, public Internet stations and other electronic self-service terminals for a variety of applications. KIS has provided thousands of kiosks for a variety of customers including corporate clients, government agencies and universities. The company's service options include nationwide installation, on-site maintenance plans and preventative maintenance on-site options. In addition, KIS has partnered with numerous vendors in a variety of successful kiosk applications.
Also: Representatives from Platinum Sponsor IBM are slated to address Kiosk Show attendees as well, with at least one review of an IBM client case study. The latest IBM kiosk solutions support unique business and environmental needs with flexible design options. They help streamline operations and enhance the customer experience in today's on-demand world.
By leveraging open industry standards, IBM kiosk solutions provide broad operating system and application support and are used in convenience store, grocery, special retail, foodservice/hospitality, and public sector environments.
Other sponsors include Kiosk Information Systems (gold level) and CSS (silver level). Exhibitors so far include 5Point, Cox Sales Company, D2 Sales, King Products and Solutions, Livewire, MontegoNet, Nanonation, Netkey, Nu-Way Industries, Pro-Tech, Richardson Electronics, St. Clair, TAP Services, TouchPoint Solutions and Wise Village.
NetWorld Alliance, producer of The Kiosk Show, publishes KIOSKmarketplace.com.
[Editor's note: Info Touch Technologies became Tio Networks in April 2006.]
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