The Future of Customer Trust: Responsible AI in CX Voice Channels

As retailers adopt AI in customer service, the challenge goes beyond efficiency—it’s about trust. Customers expect fast, frictionless support, but also…

Presented by Modulate

Building Customer Trust: How Retailers Can Create Secure and Seamless Shopping Experiences

Learn how retailers can foster customer confidence through seamless and secure interactions. This blog uncovers the role of strong data protection, convenient…

Athena Security unveils AI weapons screening kiosk for hospital ambulance bays

October 9, 2025

Athena Security has introduced an AI-enabled weapons screening kiosk designed for hospital ambulance bays to help protect emergency department staff and…

Bitcoin Depot embraces ID verification to combat bitcoin ATM fraud

October 8, 2025

Bitcoin Depot has introduced ID verification protocols to help prevent the ongoing issue of bitcoin ATM fraud. With this guideline, customers must provide…

Illinois man sues Home Depot over facial recognition at self-checkout

September 10, 2025

A Chicago man has filed a class-action lawsuit against Home Depot, alleging the company is illegally using facial recognition technology at its self-checkout…

USConnect granted US patent for Theft Detective technology

September 5, 2025

USConnect, a leader in convenience services and technology, has been awarded a U.S. patent for its "Theft Detective" system, a technology designed to combat…

IDEMIA launches enhanced kiosks for background checks

September 5, 2025

IDEMIA Public Security North America has started deploying enhanced self-service kiosks to improve civil applicant processing and criminal background checks…

California fines Coinme $300K for crypto kiosk violations

July 14, 2025

The California Department of Financial Protection and Innovation has levied a $300,000 fine against Seattle-based crypto kiosk operator Coinme for multiple…

Dermalog honored for secure, efficient self-service registration

July 9, 2025

Dermalog Identification Systems GmbH has received the German Innovation Award 2025 from the German Design Council for its Self Registration Kiosk, which…

Stolen cellphones reportedly traced to ecoATM kiosks

June 4, 2025

Concerns have arisen over stolen cellphones being sold through ecoATM kiosks following an incident where a Colorado news producer tracked her daughter's stolen…

Spokane eyes ban on cryptocurrency kiosks amid surging scams

June 3, 2025

The Spokane City Council is considering an ordinance that would ban cryptocurrency kiosks within city limits, citing a significant increase in scams, according…

Walmart enhances self-checkout security to combat card skimming

May 1, 2025

Walmart is implementing a significant change to its self-checkout systems by installing bright yellow rims around the PIN pads, according to a New York Post…

Lock America co-Founder and CEO Frank Minnella passes away

April 18, 2025

Lock America has announced the passing of its co-Founder and CEO, Frank Minnella.

What's the deal with bitcoin ATMs?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Bitcoin ATMs have been in the news lately...for bad reasons. What's the deal with bitcoin ATMs?

Facial Recognition in Self-Service: Unlocking Its Full Potential

While facial recognition offers numerous benefits, challenges such as environmental factors, matching biases and fraud must be addressed to ensure its…

Presented by HID

New Jersey lawmakers propose protections for crypto kiosk users

April 14, 2025

New Jersey lawmakers have introduced a bill to protect users of cryptocurrency kiosks, also known as crypto ATMs, amid growing concerns about fraud and…

Kiosk system outage causes border delays at Montreal Airport

April 11, 2025

For the second time this week, a computer system failure at Canada Border Services Agency kiosks led to delays for travelers at the Montreal-Pierre Elliott…

UK bargain retailer tests AI-powered anti-theft system at self-checkouts

April 9, 2025

Home Bargains, a major discount retailer in the United Kingdom, is testing anti-theft software at its self-checkout lanes. The system utilizes artificial…

Idaho man charged with felony burglary after alleged Walmart self-checkout scam

February 5, 2025

A 32-year-old Idaho man, Dylan Rockwell, has been arrested and charged with felony burglary after allegedly using a homemade barcode ring to defraud a Walmart…

Nebraska legislature to consider bill regulating cryptocurrency kiosks

January 31, 2025

The Nebraska Legislature's Banking, Commerce and Insurance Committee will hold a hearing on Feb. 3rd to discuss LB609, a bill aimed at regulating…