Best of polytouch® case studies

Best of polytouch® case studies

The collection of our success stories

Type: Case Study

Sponsor: Pyramid Computer GmbH


Christmas Self-Service Kiosk Magic: Transforming Idle Waiting Time to Active Shopping Time

Christmas Self-Service Kiosk Magic: Transforming Idle Waiting Time to Active Shopping Time

Learn how self-service kiosks increase customer spend and significantly enhance customer service at a shopping mall during the Christmas holiday season.

Type: White Paper

Sponsor: Qwick Media, Inc.


Retail Business Solutions of the Future

Retail Business Solutions of the Future

The future of retail is all about personalized experiences.

Type: Case Study

Sponsor: Advantech Corp


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FEATURES


2018 Kiosk Marketplace Census cites positive outlook driven by retail technology

2018 Kiosk Marketplace Census cites positive outlook driven by retail technology

The 2018 Kiosk Marketplace Census Report confirms a positive outlook for the self-serve kiosk industry, giving statistical insight into the customer segments that self-serve kiosks serve and identifying the the various technologies that kiosks are using.

Panera Bread, Wayfair reap benefits from technologies that enhance the customer experience

Panera Bread, Wayfair reap benefits from technologies that enhance the customer experience

Kiosk, mobile and digital platform efforts are providing Panera with increased sales, as well as leading to a more satisfied consumer. It's also providing insightful and invaluable data on what customers want and need.

A millennial love letter to the self-checkout line

A millennial love letter to the self-checkout line

As I write this, I’m certain of only two things: I’m a Millennial, and I’m head over heels in love with self checkout lines.

Are kiosks ready for today's exciting digital technologies?

Are kiosks ready for today's exciting digital technologies?

As kiosks continue to expand, kiosk manufacturers must assess how new digital technologies will impact their operations.

Malware attack against Avanti micro market kiosks pushes card reader retrofits

Malware attack against Avanti micro market kiosks pushes card reader retrofits

By responding to the data breach proactively, Avanti Markets protected its customer relationships. The event also drove the company to complete most of its card reader retrofits.

McDonald’s clarifies: No plans to replace workers with kiosks

McDonald’s clarifies: No plans to replace workers with kiosks

Cowen & Co. upgraded McDonald's outlook based on the chain's technology upgrades, including self-order kiosks. The company has been deploying kiosks globally for a decade but has not used them to replace workers.

Interactive Customer Experience: the start of a daunting, yet exciting journey

Interactive Customer Experience: the start of a daunting, yet exciting journey

The ICX Summit gave retailers and interactive technology players a chance to learn why companies have to share information both internally and externally to meet the demands of today's 'connected' shopper.

Kiosks help keep brick and mortar stores relevant as e-commerce expands

Kiosks help keep brick and mortar stores relevant as e-commerce expands

Interactive kiosks offer retailers a tool for allowing customers to join the e-commerce experience with in-store purchasing by allowing shop to shop for both the physical and online product offerings.

ADA lawsuits targeting kiosks: part 1

ADA lawsuits targeting kiosks: part 1

Because the ADA does not specify how kiosks should accommodate the visually impaired, the industry is challenged in how to comply with the law's mandate. Lawsuits on behalf of visually impaired individuals could clarify what measures kiosk manufacturers should take to improve access for the visually impaired.

Kiosk translates in sign language to assist hard of hearing customers

Kiosk translates in sign language to assist hard of hearing customers

Juke Slot develops a kiosk that offers sign language for hard of hearing customers, a significant market with special needs. One customer's experience alerted the company to the need.

How kiosks make Valentine's Day sweeter for florists, gift card merchants and others

How kiosks make Valentine's Day sweeter for florists, gift card merchants and others

Kiosks play an increasingly important role on Valentine's Day for florists, gift card merchants and others. For florists, Valentine's Day is the single busiest day of the year.

As functionalities expand, what is a kiosk? Readers want a better understanding

As functionalities expand, what is a kiosk? Readers want a better understanding

A reader survey indicates the majority of kiosk industry members believe the general public and the audience they market to does not sufficiently understand the term for the products and services the industry provides. As technology creates more uses, industry players think this is an important issue.

What’s in store for 2017? Part 3: Innovation calls for more customer education

What’s in store for 2017? Part 3: Innovation calls for more customer education

As technology improves, the kiosk industry has to educate two main user groups about the benefits kiosks provide – the locations that host kiosks and the consumers that interact with them. The need for customer education is especially important in 2017 on account of the perception among some that kiosks are killing jobs.

How to use kiosks to improve the customer experience

How to use kiosks to improve the customer experience

With brands and retailers looking to tap the benefits kiosks offer in improving the customer buying experience, technology is providing more tools to make kiosk deployments more seamless. Resources are available to ensure success for customers willing to perform their due diligence.

Jessica Alba's company takes retail by storm

Jessica Alba's company takes retail by storm

Previously a purely e-company, The Honest Company has moved its environmentally friendly products into kiosks and retailers. CEO Brian Lee gives the rundown on how he and actress Jessica Alba made it happen.

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Self-service technology can enhance the customer experience, but proper integration is pivotal. Learn from real-world examples about how smartly deployed technology can unify the shopping experience while adding new customer touchpoints.

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