King of the Hil - Bouncepads in Tommy Hilfiger

Tommy Hilfger is giving customers the ability to share their new look from the store virtually with their social networks using iPads.

Type: Case Study

Sponsor: Bouncepad




SlabbKiosks Collaborate to Provide Educational Support through Kiosks

EDUCATION SERVICE CENTER, REGION 20 (ESC 20) is one of 20 regional education service agencies within Texas which assist school districts in improving student performance and increasing the efficiency and effectiveness of school operations.In 2010, the Center was looking for a solution to offer their clients online access.

Type: Case Study

Sponsor: SlabbKiosks




Waiting in Line | Real and Perceived Wait Time

Actual and perceived wait time can be positively impacted with the implementation of kiosks, effectively improving customer satisfaction, decreasing wait time, and increasing the number of transactions.

Type: Infographic

Sponsor: KioWare


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FEATURES


Are kiosks ready for today's exciting digital technologies?

As kiosks continue to expand, kiosk manufacturers must assess how new digital technologies will impact their operations.

Malware attack against Avanti micro market kiosks pushes card reader retrofits

By responding to the data breach proactively, Avanti Markets protected its customer relationships. The event also drove the company to complete most of its card reader retrofits.

McDonald’s clarifies: No plans to replace workers with kiosks

Cowen & Co. upgraded McDonald's outlook based on the chain's technology upgrades, including self-order kiosks. The company has been deploying kiosks globally for a decade but has not used them to replace workers.

Interactive Customer Experience: the start of a daunting, yet exciting journey

The ICX Summit gave retailers and interactive technology players a chance to learn why companies have to share information both internally and externally to meet the demands of today's 'connected' shopper.

Kiosks help keep brick and mortar stores relevant as e-commerce expands

Interactive kiosks offer retailers a tool for allowing customers to join the e-commerce experience with in-store purchasing by allowing shop to shop for both the physical and online product offerings.

ADA lawsuits targeting kiosks: part 1

Because the ADA does not specify how kiosks should accommodate the visually impaired, the industry is challenged in how to comply with the law's mandate. Lawsuits on behalf of visually impaired individuals could clarify what measures kiosk manufacturers should take to improve access for the visually impaired.

Kiosk translates in sign language to assist hard of hearing customers

Juke Slot develops a kiosk that offers sign language for hard of hearing customers, a significant market with special needs. One customer's experience alerted the company to the need.

How kiosks make Valentine's Day sweeter for florists, gift card merchants and others

Kiosks play an increasingly important role on Valentine's Day for florists, gift card merchants and others. For florists, Valentine's Day is the single busiest day of the year.

As functionalities expand, what is a kiosk? Readers want a better understanding

A reader survey indicates the majority of kiosk industry members believe the general public and the audience they market to does not sufficiently understand the term for the products and services the industry provides. As technology creates more uses, industry players think this is an important issue.

What’s in store for 2017? Part 3: Innovation calls for more customer education

As technology improves, the kiosk industry has to educate two main user groups about the benefits kiosks provide – the locations that host kiosks and the consumers that interact with them. The need for customer education is especially important in 2017 on account of the perception among some that kiosks are killing jobs.

How to use kiosks to improve the customer experience

With brands and retailers looking to tap the benefits kiosks offer in improving the customer buying experience, technology is providing more tools to make kiosk deployments more seamless. Resources are available to ensure success for customers willing to perform their due diligence.

Jessica Alba's company takes retail by storm

Previously a purely e-company, The Honest Company has moved its environmentally friendly products into kiosks and retailers. CEO Brian Lee gives the rundown on how he and actress Jessica Alba made it happen.

Kiosk design: the key to a better customer experience

With design, beauty is in the eye of the beholder. Despite that fact, there are still design principles you need to keep in mind to make your kiosk take the market by storm, especially in the retail sphere.

March kiosk news Top 5

Winter is finally over, and in this first month of spring, we have seen many warm stories on freshly baked Pizza ATMs and retail kiosks. It's time to take a look back at the top five most-read stories for March.

February's kiosk news Top 5

This month, future trends topped the charts, as well as stories on retail kiosks, ATMs and fintech. It's time to take a look back at the top five most-read articles and blogs of February 2016.

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Self-service technology can enhance the customer experience, but proper integration is pivotal. Learn from real-world examples about how smartly deployed technology can unify the shopping experience while adding new customer touchpoints.

NEWS