It's All About the Customer Experience

It's All About the Customer Experience

Great experiences keep customers coming back time and time again. Give your customers a “wow” experience and they will tell their friends and colleagues and share on social media.

Type: White Paper

Sponsor: Interactive Customer Experience Summit (ICX Summit)




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FEATURES


Taco Bell to install self-order kiosks in all stores in 2019 under its All Access initiative

Taco Bell to install self-order kiosks in all stores in 2019 under its All Access initiative

Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why technology is always at the forefront in a keynote address at the recent ICX Summit.

Valuable lessons learned in retail kiosk deployments

Valuable lessons learned in retail kiosk deployments

Kiosks and digital signage improve the customer experience, which can translate into improved sales for retailers, but the journey typically has obstacles to overcome. Two veterans of the journey shared their experiences.

Planning a digital media deployment? First conduct a pilot test

Planning a digital media deployment? First conduct a pilot test

A small-scale test can identify possible issues during the planning stages of a kiosk or digital signage rollout. A panel of experts offers 10 steps for a pilot test.

Discovery Zone wows ICX Summit attendees with promising customer engagement technology

Discovery Zone wows ICX Summit attendees with promising customer engagement technology

The ICX Discovery Zone featured a range of technologies such as a motion-based touchscreen, a projection screen, a holographic touchscreen, voice interaction systems and music and audio messaging.

Kiosk trailblazer Panera Bread grabs ICX Influencer of the Year award

Kiosk trailblazer Panera Bread grabs ICX Influencer of the Year award

The Interactive Customer Experience Association last night honored excellence in interactive customer experience at this year's Elevate Awards dinner party to recognize and honor the individuals and organizations setting the pace in using technology to elevate the customer experience.

AI can improve customer engagement if brand is open to change

AI can improve customer engagement if brand is open to change

Artificial intelligence can allow retailers to improve the customer experience and gain valuable insights, but it is necessary to identify the core capabilities the company hopes to attain and be willing to make organizational changes.

5 for 5: Top reasons to attend the ICX Summit

5 for 5: Top reasons to attend the ICX Summit

There are a multitude of reasons to attend the upcoming ICX Summit being held in Dallas in June. Here are five top reasons not to miss the annual event.

Taco Bell's digital transformation focus of ICX Summit keynote

Taco Bell's digital transformation focus of ICX Summit keynote

Rafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big with customers due to its digital transformation strategy, including a planned introduction of self-serve kiosks, at the upcoming Interactive Customer Experience (ICX) Summit taking place next month in Texas.

ICX Summit fever is really heating up; Don’t be left behind!

ICX Summit fever is really heating up; Don’t be left behind!

The IXC Summit June 12-14 in Dallas at the Omni Hotels & Resorts will cover the landscape from kiosks to digital signage to mobile and beyond to give attendees insights they can put in action now to deliver outstanding interactive customer experiences.

Intel's Christie Rice talks customer experience, digital innovations

Intel's Christie Rice talks customer experience, digital innovations

The ICX Association sat down with Intel’s Christie Rice, global interactive kiosk and digital signage segment director for the Intel's IoT Group, to find out what Intel's up to when it comes to enabling interactive customer experiences. Rice is also Intel’s new representative on the association’s advisory board.

Mobile payment: How it redefines the customer experience for unattended retail

Mobile payment: How it redefines the customer experience for unattended retail

One of the best-attended educational sessions at the recent National Automatic Merchandising Association show in Las Vegas focused on how payment technology innovations — namely mobile payments — are impacting customer expectations.

Entrepreneur develops kiosk solution for e-commerce retailers

Entrepreneur develops kiosk solution for e-commerce retailers

Dawn Dickson has taken it upon herself to develop both hardware and software to enable kiosks to dispense consumer products and provide useful data about the customers and the customer traffic.

As virtual and augmented reality unfold, kiosks play a role

As virtual and augmented reality unfold, kiosks play a role

VR and AR will find a place in retail environments faster than in the homeowner market. But for this to happen, retailers need to add value.

Millennials weigh in on how they shop

Millennials weigh in on how they shop

Attendees at the Interactive Customer Experience Summit in Dallas took advantage of a chance to find out first hand during a panel featuring seven millennial shoppers.

Amazon's Whole Foods Market acquisition points to a changing role for physical stores; millennials hold the key

Amazon's Whole Foods Market acquisition points to a changing role for physical stores; millennials hold the key

Amazon's acquisition of Whole Foods Market is yet another sign – the biggest to date – that retail is being redefined by multiple shopping channels.

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Explore many of the technologies available to businesses – retail, hospitality, travel, restaurants, healthcare and more – for engaging customers. Interactive Customer Experience (ICX) Summit will cover the landscape from kiosks to digital signage to mobile and beyond to give attendees insights they can put in action now to deliver outstanding interactive customer experiences.


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