Webinar
Self-service Surge, Step Forward OEMs
July 21, 2020
Self-service kiosk technology has been on the rise for years, across fast food restaurants, in cinemas and entertainment venues, in banks and across retail stores. A MarketsandMarkets report claims that the global interactive kiosk market could be worth $30.53 billion by 2023, up from $20.37 billion in 2016. It's a huge growth opportunity for OEMs in the coming years—even more so in times like these when faced with a global pandemic; face-to-face transactions are far less popular, and the way we all make purchases is likely to have changed, forever.
Listen to Zebra Technologies' Jelle Baudouin, Director of OEM, EMEA, as he expands upon these trends and explains how OEMs must seize the opportunities presented and meet this new heightened demand for kiosks.
Also joining is Mark Thomson, Zebra's Director of Retail and Hospitality Solutions, EMEA. Mark works closely with retailers and hospitality businesses to provide input on how to face the challenge of a new digital retail landscape.
Meet the panelists
Mark Thomson
Director of Retail & Hospitality Solutions EMEA
Zebra Technologies
Industry speaker and technology evangelist. What's happening in retail? How has the shift in shopping behaviour impacted retailers around the world and will robots take over? Mark's exploration of the global retail landscape helps retailers gain a focus on what's real and what works when building a visionary retail strategy in a digital world.
As Director of Retail Industry Solutions at Zebra Technologies, Mark works closely with retailers and hospitality businesses to provide input on how to face the challenge of a new digital retail landscape, where customers are often more connected and informed than shop floor staff. Mark helps retailers focus on developing a vision for their retail business that aims to improve customer experience whilst at the same time drive business efficiencies.
With over 29 years' customer focused experience, Mark Thomson has developed in-depth knowledge of the EMEA and global retail market place and regularly speaks at industry events throughout the EMEA region including World Retail Congress, Retail Middle East, RBTE and Euroshop. He has worked closely with retailers on the pain points of modern retail and explains how technology solutions can be an integral part of their business strategy to help them solve their real business challenges from supply chain to store.
Prior to joining Zebra Technologies Mark held senior roles in Financial Services and Hospitality businesses.
Jelle Baudouin
OEM Director for EMEA region
Zebra Technologies Europe Ltd
Forms part of the Global Sales and Services Organisation within Zebra. Jelle's focus is on the sales of key component technologies which Zebra manufactures and sells to a hugely diverse range of customers around the world who build these components into their own final products.
We have a very diverse team of 12 passioned specialists (I count the BD guys as well) across Europe, covering the key regions and markets
Jelle has:
20 years of IT/ Data Collection and Point of Sales history, having worked for companies like Diebold Nixdorf and Intermec, prior to joining Zebra he worked for large retail accounts for Diebold Nixdorf covering Software, Services and Hardware and therefore built-up knowledge regarding retail automation and the change that the industry to going through.
Jelle is married, has 3 children aged 9, 13 and 15 lives in sunny Antwerp-Belgium and gets energized talking about retail transformation.
About The Sponsor
Zebra Technologies
Zebra’s scan engines for self-service kiosk solutions give customers seamless quick service technology while providing a long lifecycle they can count on.
