Guide

Self-Service Store Integration

November 2, 2010

New technologies are changing the way people shop, and retailers must adapt to keep up. Consumers now expect on-demand access to the information, products and services they want. The increase in consumer knowledge and a desire to interact in a more personalized manner is forcing retailers to fully integrate various self-service touchpoints. In this guide, learn:

• Best practices for self-service store integration
• Obstacles to adoption
• How mobile is changing the customer experience
• The future of self-service integration