STRATEGIC PARTNERS
January 6, 2017
As part of an effort to better serve its cash-preferred customers, Paducah Power System (PPS) recently launched its PayGo program as an alternative to traditional monthly billing. To get the maximum benefit from the PayGo program and to serve unbanked or underbanked customers who prefer to pay their bills in cash and/or in person, though, PPS needed to supplement its online and pay-by-phone channels with another payment option that wouldn't bog down its payment office. This case study, sponsored by U.S. Payments, details its partnership with PPS and how their deployment of self-service bill payment kiosks are better meeting customer needs.
