White Paper

Method 8 - Best practices for self-service

September 11, 2009

Self-service has evolved from vending machine and kiosk deployments to an operational necessity for business success. From ATMs and airline ticketing to retail check-out, self-service has emerged as a core business strategy that can reduce costs and expand revenues while improving the customer experience. The business benefits are attractive yet the full potential of self-service has been limited by the misconception that self-service is merely the next trend in IT.

WebRaiser Technologies has collaborated with more than 200 companies over nine years to develop a wide range of selfservice solutions. This paper captures WebRaiser’s institutional knowledge of the best practices of the self-service enterprise. This information is a framework for organizations that seek to make self-service an integral component of their market success.