Case Study
Maryland MVA / DMV Case Study
October 30, 2023
With a consistent mission to continually improve the customer experience, they sought to optimize their use of technology to not only decongest crowded branch offices and accelerate customer flow, but also improve staff efficiency and accelerate revenue recognition. Processing over 1.8 million transactions annually, the MVA needed to find the most effective way to deliver services, and meet the increasing demands of their customers in the most convenient and efficient way possible. These challenges prompted the exploration of self-service technology to automate and streamline traditionally manual transaction delivery.
About The Sponsor
KIOSK Information Systems
KIOSK Information Systems is a world leader in self-service solutions because of its long history delivering proven expertise in design engineering and manufacturing, application development, integration, and comprehensive support services.
