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White Paper

Challenges drive vending machine evolution as new ‘automated retailers’ spur revenue and profitability

November 15, 2023

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In the United States, where vending machines are most prevalent, 100 million people use vending machines every day. They're buying drinks, snacks and other on-the-go items.

But as times and consumer interests change, so, too, have vending machines. The devices have evolved into what some in the industry refer to as automated retailers, serving as extensions of brick-and-mortar stores with the availability of electronics, books, over-the-counter medication and even clothes – all in an effort to cater to growing consumer demand for convenience, accessibility and product variety.

"This is a way to expand your business and get in front of more people," said David Ashforth, founder of Digital Media Vending, a leading automated retail solutions firm. "This is a turning point in the vending industry."

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