Webinar
Avatars as Customer Service Agents in a Digital Workforce: The Business Case
June 8, 2021
Keeping up with the pace of change on today's retail landscape is not for the faint of heart. What advantages do avatars, one of the latest consumer engagement tools, bring to the table?
Over the past several decades, the global economy has moved away from manufacturing and become increasingly a service economy. This trend is especially pronounced in the U.S., where service industries account for two-thirds of U.S. GDP and four out of five private sector jobs. As a result, companies are struggling to fill customer service positions with well-trained, educated, engaging and personable front-line staff. This is especially true in these industries:
• Foodservice
• Banking
• Retail
• Healthcare
• Travel and Hospitality
You will learn during this webinar:
• How your business can become more data driven with cross-sell and up-sell capabilities, while building brand loyalty.
• Obtaining real-time data analytics.
• How to "train" the avatar properly so your brand's message is consistent.
• Associating your brand with an avatar of a famous mascot or celebrity (past or present).
Customer experience is the currency of the future. Agora Brands Group solves this by making digital experience more human.
Meet the panelists
Stuart Rogers
CEO and Co-Founder
Agora Brands Group
Stuart previously served as CEO and Chairman of a publicly traded, London-based artificial intelligence company focused on Natural Language Generation; he has three decades experience in the wealth management industry.
Dale Seavey
Chief Technology Officer
Agora Brands Group
Dale has vast experience as a Silicon Valley technology executive who has worked with both startups and major enterprises, including driving innovation inside Google, Cisco and Dell. Dale has invented and patented the technologies that propelled the development of Cisco's VoIP and led the acquisitions and first engineering team of Google Hangouts, grew the Cisco WEB infrastructure to an $11 billion run rate, helped secure a major $1 billion contracts with Uber and WhatsApp for Twillo, and revitalized the software-defined networking (SDN) product for Dell. Dale's focus is on design, development and delivery of prototypes and minimum viable products to support new client acquisition in the interactive kiosk market.
Kevin Mason
Media Director
Agora Brands Group
Kevin has an extensive career in creating digital marketing and social media strategies for music, media, non-profit and tech. Kevin is the founder of one of Nashville's first music business-focused digital marketing companies, Intensity Media. In addition to his career as a music business executive, Kevin also spent many years in the media as an award-winning marketer and manager of radio operations and programming. Along with to his media and marketing duties for Agora Brands Group, he also assists in coordinating ABG's Celebrity Avatar initiative.
About The Sponsor
KioskMarketplace.com - Marketing Opportunities
KioskMarketplace.com is the #1 site for news and information about kiosks and other self-service technology. Our audience includes retailers, restaurants, financial institutions and more.
