February 11, 2020
Much has been written recently about the mounting disruption grocers face as they compete with e-commerce options. And while many factors will determine the success of supermarkets in the future grocery landscape, investing in customer service is an undeniable way to secure a competitive edge in the market.
Today’s customers expect more from physical stores, and self-service technologies can provide the kind of consumer experience that prompts shopper loyalty.
Here are three ways self-service kiosks can benefit supermarkets as they look to the future.
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