Retail

Podcast explores: Kiosks and the self-service consumer journey

Retailers from a variety of industries are looking harder nowadays at self-service as COVID-19 has heightened demand for ways to improve customer safety. Carl von Sydow, director of Diebold Nixdorf offers his insights on what's ahead for retail kiosks.

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March 5, 2021

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Self-service kiosks have been expanding at a rapid pace on the retail landscape, and COVID-19 has accelerated the consumer's preference for self-service.

In this podcast, "Kiosks and the self-service consumer journey," Carl von Sydow, director of self-service for the Americas at Diebold Nixdorf, shares his insights with Elliot Maras, editor of Kiosk Marketplace, and comments on why this trend is emerging in a variety of retail sectors and why it is expected to continue for the foreseeable future, even beyond COVID-19.

Questions addressed include:

• Why has there been an increase in kiosk journey's over the past years?
• Why are new retailers in different industries looking at self-service kiosks?
• What new innovations are expected to enhance kiosks?
• What customer verticals are expanding the most in self-service?
• What kiosk innovations has Diebold Nixdorf introduced in the last year?

Listen to the podcast in its entirety above, click here.

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DIEBOLD NIXDORF

As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions and retailers to improve efficiencies, protect assets and better serve consumers.

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