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WHITE PAPER: Teller-assisted self-service: the new face of retail banking

While financial institutions have made significant investments in customer relationship management systems and improved staff selling skills, tellers attempt to refer only 3 percent of customers to other products and services. Many banks are looking to self-service technology as the answer in addressing the renewed focus on retail operations.

February 27, 2006

While financial institutions have made significant investments in customer relationship management systems and improved staff selling skills, tellers attempt to refer only 3 percent of customers to other products and services. Many banks are looking to self-service technology as the answer in addressing the renewed focus on retail operations.

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