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WHITE PAPER: Teller-assisted self-service: the new face of retail banking

While financial institutions have made significant investments in customer relationship management systems and improved staff selling skills, tellers attempt to refer only 3 percent of customers to other products and services. Many banks are looking to self-service technology as the answer in addressing the renewed focus on retail operations.

February 27, 2006

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While financial institutions have made significant investments in customer relationship management systems and improved staff selling skills, tellers attempt to refer only 3 percent of customers to other products and services. Many banks are looking to self-service technology as the answer in addressing the renewed focus on retail operations.

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