Customer Experience

WelcomeWare upgrades virtual front desk solution

Image provided by WelcomeWare.

January 27, 2023

WelcomeWare, a virtual front desk solution provider, has introduced a software update to its platform for health care practices to enhance the visitor experience and improve efficiency for receptionists, according to a press release.

The update includes several new features that focus on kiosk customizability, such as displaying the name of the receptionist on the kiosk screen, a waiting room that provides information while visitors are being connected to a receptionist and a mute button to ensure that private information is not inadvertently shared by the receptionist through the platform.

The update also includes improvements to the user interface including a more efficient login process for receptionists and access to intake documents and forms outside of live call sessions.