Customer Experience
VoiceFriend integrates with Accushield visitor management solution for senior facilities
September 13, 2021
VoiceFriend LLC's integrated messaging and engagement solution, VoiceFriend, now integrates with Accushield, the visitor management system, to further improve resident notification of visitors and vendors, according to a press release.
Accushield provides senior living communities and skilled nursing facilities with a kiosk solution that replaces paper logbooks. The Accushield solution creates a streamlined sign-in and health screening process for all visitors, staff and caregivers who enter and exit the building.
By integrating with VoiceFriend's messaging capabilities, residents at these communities can now receive an automated telephone call or SMS text notification when a visitor checks in to see them. The resident can be notified whether the visitor is a family member or a vendor. If they have questions or concerns about the visitor, they can press "1" on their phone to immediately be connected to the front desk or concierge.
The integration provides another level of security for the staff and the resident. The staff gains a permanent time-stamped log of every visitor and whom they visited, as well as a log of all messages sent to a resident. The resident gains the ability to screen or refuse the visitor before hearing a knock on their door.
