News

Vienna airline deploys baggage handling kiosks to save time

July 10, 2014

Austrian Airlines debuted four baggage-check kiosks as part of a pilot program testing self-service efficiency, according to FutureTravelExperience.com.

Dutch company Type 22 installed the Scan&Fly baggage handling machines at Terminal Check-in 3 of Vienna Airport's Austrian Star Alliance, where passengers can deposit their bags without the assistance of airline personnel. 

"With this step we are following the international trend. Many passengers want modern and quick check-in services, which are convenient and save time. In particular, frequent flyers and business travelers appreciate the possibility to start their journey without long waiting times," Chief Commercial Officer Karsten Benz said. 

Customer feedback will play a key role in the decision to keep the kiosks. 

“New services such as booking flights and checking in using the Internet, as well as the mobile boarding pass on mobile phones, have become indispensable in air travel. By testing the self-service baggage drop-off, we are offering passengers another way of completing the necessary travel formalities in a time-saving manner, and also taking a new innovative step forward at Vienna Airport," Julian Jaeger, a member of the management board of Vienna airport, said.