News

Utilities select self-serve software for bill payment, inquiries

December 10, 2003

WELLESLEY, Mass. -- Nexus Energy Software Inc. has added five new utilities in the northeast United States to its client base over the past several months, and sold and delivered major extensions to the Energyprism product line to existing clients. The vendor's self-serve software allows customers to pay utility bills and query utility companies.

Nexus' Energyprism tools now help more than 40 energy utilities nationwide communicate with customers on utility Web sites, CSR desktops, phone, e-mail and mail-based communications.

Harvey Michaels, Nexus chief executive officer, said in a news release, "Energyprism was built in response to extensive market research showing that a majority of energy customers, at times, have significant frustrations with their energy bill: They do not understand or appreciate the value of the product received on their energy bill, in relation to the cost.

"Utilities view Energyprism as a means for transforming the customer experience while reducing customer service costs."