News

US Airways enhances check-in kiosks

October 15, 2003

ARLINGTON, Va. -- US Airways has added new features to its Self-Service Check-In kiosks. The features enable customers to choose either English or Spanish for their kiosk transactions, as well as reroute and reissue tickets if their scheduled flights are cancelled.

According to a news release, the kiosks now alert customers if in-flight cafe meals are available on board their flights. The kiosk informs the customer of the price, includes a picture of a sample meal, and advises the customer that meals may be purchased on board the aircraft.

Additionally, customers can view requests for assistance already present in their reservations. The assistance request display is informational only, and cannot be modified at the kiosk.

If a customer's original flight is cancelled, Self-Service Check-In kiosks will now reroute the customer on alternate US Airways, US Airways Shuttle or US Airways Express flights and reissue the ticket with the new itinerary, the release said.

The process will be initiated when the "Check-In and/or Baggage Check" or "Change Flight" button is selected. Changes apply to flights within the U.S., San Juan, St. Thomas and St. Croix only.

Additionally, the Dividend Miles bonus has been extended until March 31, 2004. Dividend Miles members will earn 1,000 bonus miles the first time they use Self-Service Check-In to either purchase tickets or check in for flights. Members also receive 50 bonus miles for each subsequent kiosk use.

Customers are already able to check in, select seats, purchase tickets, use E-Upgrades, and change flights on the day of travel at Self-Service Check-In kiosks. US Airways has 443 kiosks in 83 airports throughout the U.S., Puerto Rico and the U.S. Virgin Islands.

See related story, "First multiple airline check-in system makes debut."