Software

Urban Air picks Appetize for ordering and payment in North America

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July 21, 2020

Appetize, a point-of-sale, digital ordering and enterprise management platform, has teamed with Urban Air Adventure Park, an indoor family entertainment adventure park, according to a press release. As Urban Air's exclusive provider for ordering and payment software, Appetize has begun its initial product roll-out to service more than 100 Urban Air franchise locations in North America.

Urban Air appointed Appetize for its contactless capabilities (including NFC and "tap-to-pay" checkout) and cloud point-of-sale to enhance the safety and experiences of guests and staff. The company's current system will be completely upgraded with the integration of Appetize's omnichannel digital solution, including self-service kiosks, Interact, which allow the reduction of staff interaction and crowded check-ins and provide 25% faster checkout.

Appetize devices come ready with Apple Pay, Samsung Pay and Google Pay — a feature that helps eliminate cash handling. Urban Air is utilizing Appetize's POS-as-a-Service model, whereby hardware and software are bundled into a monthly fee, reducing the capital required by franchisees.

While Appetize offers an installation model, the platform allowed Urban Air to install Appetize technology on its own.

"While our parks were shut down, we took a number of actions to improve guest service and ensure a safe return to operations," Urban Air Chief Development Officer Josh Wall said in the press release. "Working with the team at Appetize, we were able to accelerate the rollout and give our returning guests a faster and more secure check-in process. One of the items high on our list was reducing crowds at check-in, and we have proudly addressed it."

In the next several months, the company plans to deploy Appetize POS terminals, self-service kiosks, handheld devices and kitchen display systems at each of its locations to reduce wait times and crowds and increase guest satisfaction.

For an update on how the coronavirus pandemic is affecting the kiosk industry, click here.