News

United Airlines sets new monthly record for use of self-service ticketing kiosks

April 1, 2004

CHICAGO-United Airlines is on cloud nine about its self-service ticketing kiosks, reporting that more than two million customers used EasyCheck-in within a single month. That sets a new usage record for the airline.

United also launched a new Web site that features its array of Easy Travel services and provides a demonstration illustrating how the services can give United customers greater latitude over their travel plans.

"We are pleased that United's Easy suite of products and services has become such a popular way for our customers to save time and manage their itineraries," said John Tague, an executive vice president, in a press release.

The airline's EasyCheck-in kiosks allow travelers to check-in for flights, choose seat assignments, process upgrades and obtain boarding passes when traveling with a United electronic ticket. The nearly 700 kiosks deployed in 45 airports across the United States help speed customers through the airport by issuing boarding passes in less than a minute. Customers bypass the check-in counter and proceed directly to a security checkpoint.

Also, United's EasyAccess assists travelers in finding flights, booking travel, viewing itineraries, and checking schedule changes--all via web-enabled phones, PDAs or laptop computers.