Transportation

United Airlines requires passengers to complete health assessment at check-in

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June 11, 2020

United Airlines has become the first major U.S. airline to ask all passengers to complete a health self-assessment during their check-in process, according to a press release. Based on recommendations from the Cleveland Clinic, the "Ready-to-Fly" checklist asks customers to confirm they have not experienced COVID-19-related symptoms in the 14 days prior to flying. The assessment is part of United CleanPlus, the company's commitment to putting health and safety at the forefront of the entire customer experience.

In accordance with guidance set forth by Cleveland Clinic, the Centers for Disease Control and Prevention and World Health Organization, the Ready-to-Fly checklist requires customers to click "accept" to indicate they have reviewed the checklist during the digital check-in process on the United mobile app, United.com, on a United kiosk, or by reviewing and verbally confirming when checking-in with an agent at the airport to receive a boarding pass. The checklist includes the following:

• You must wear a face covering while on board for the safety of everyone.
• Have not been diagnosed with COVID-19 in the last 21 days.
• Have not experienced any of the following symptoms in the past 14 days (excludes symptoms from a pre-existing condition): temperature of 38 C/100.4 F or higher; cough; shortness of breath/difficulty breathing; chills; muscle pain; sore throat; recent loss of taste or smell.
• Have not been denied boarding by another airline due to a medical screening for a communicable disease in the last 14 days.
• Have not had close contact with someone who tested positive for COVID-19 in the last 14 days.

The checklist also affirms customers are willing to abide by the airline's other safety protocols, including wearing a face covering, which is now mandatory for all employees and customers on board a United aircraft. Customers that are not able to confirm these requirements and choose not to travel will be able to reschedule their flight. Customers may also choose to check-in at the airport for further review.

For an update on how the coronavirus pandemic is affecting the kiosk industry, click here.