News

United adds features to EasyCheck-in kiosks

August 20, 2003

CHICAGO -- United Airlines announced it has added new features to its popular EasyCheck-in units throughout its system. Customers traveling from the United States to an international location now will be able to use EasyCheck-in and receive their boarding passes.

Other new features, according to a news release, will help customers impacted by irregular operations and those passengers that need to check bags after they have used EasyCheck-in online.

"With the addition of these new features, we expect to increase even more the usage of the already popular EasyCheck-in," said John Tague, United executive vice president.

"We have more than 1.5 million customers using EasyCheck-in every month and in June we crossed the 10-million-customer milestone at the units. We have installed more than 584 units in 34 United airports and we are set to finish installation of 900 units at 81 airports."

As an example, he said 69 percent of local customers in Hartford, Conn., used EasyCheck-in the second day after the installation.

United customers use EasyCheck-in self-service units to quickly check-in for a flight, choose their seat assignments and obtain their boarding pass when traveling with a United electronic ticket. EasyCheck-in allows airport employees to offer more personalized service in front of the ticket counter and focus on more complex transactions, the release said.

EasyCheck-in also helps speed customers through the airport by issuing their boarding documents in less than 60 seconds.

United will install EasyCheck-in units inside the concourse to allow customers impacted by flight irregularities to check in for their new flights. The installation of concourse units will begin this month at Chicago's O'Hare International Airport.

United now has EasyCheck-in Curbside in 32 airports. At these airports, customers can obtain their boarding pass curbside from the Skycap, who will not only check their baggage but also provide them with their boarding passes. EasyCheck-in Curbside installation is scheduled for completion in conjunction with EasyCheck-in kiosks by early 2004.

United is offering a tour and demo of the latest EasyCheck-in features.