Restaurants

Tray DineSafe offers contactless automated locker, virtual drive thru

Logo provided.

October 30, 2020

Tray, an enterprise restaurant management platform, has launched DineSafe, a suite of contactless self-service features that enables a safe post-COVID dining experience, according to a press release. The Automat Food Locker and Virtual Drive-Through system works in conjunction with digital menus, free standing self-service kiosks, mobile and in-app ordering to provide a completely contactless, automated platform built exclusively for restaurants.

"We're committed to helping the restaurant industry apply technology to solve their COVID-related challenges centered around diner and employee safety, allowing them to increase revenue, improve operations and attract, retain and delight guests," Ohad Jehassi, Tray CEO, said in the release.

Customers can order ahead or scan a QR code at the Tray kiosk, enabling them to order directly from their mobile phone. Their order will be sent to Tray's glove-enabled kitchen display system. Customers will receive real time order status updates via digital menu boards and text messages. Once the order is complete, it will be placed into a self-sanitizing, temperature sensitive food locker. Customers will receive a QR code that will unlock the appropriate locker.

DineSafe has also reinvented the drive-thru with ordering from designated touchless kiosks which display a green light when meals are prepared and ready to be picked up from a designated food locker.

Brooklyn Dumpling, DineSafe's first deployment, has reduced the fulfillment time between order and pick-up to under three minutes without any human interaction or physical contact, according to the release.

For an update on how the coronavirus pandemic is affecting kiosks, click here.

Photo courtesy of Tray.