Transportation

Travelex readies self-serve store in Australia

Image provided by Travelex Ltd.

November 7, 2022

Travelex Ltd., a foreign exchange brand based in Australia, has launched the first phase of its operations at Adelaide Airport in Adelaide, South Australia with the opening of a brand-new store and ATMs, according to a press release.

The new store, located in departures, marks the first Travelex airport store launched since COVID-19, while the ATMs, located in arrivals, form a key part of Travelex's "digital airport" strategy at Adelaide Airport.

The strategy places a greater emphasis on self service, while still providing traditional walk-up stores allowing customers to choose how they buy their foreign exchange. The digital airport strategy also ensures there are no commission fees charged.

The second phase of Travelex's Adelaide Airport operations, which is set to be completed by the end of this year, will see the opening of Travelex's first self-serve store in departures alongside a traditional arrivals store, which opens this week.

The self-serve store will be manned by a customer service ambassador, who will provide tips and assistance to customers undertaking transactions themselves.

Last month saw Travelex launch the world's first ATM click-and-collect service at Brisbane Airport, which enables customers to pre-order foreign cash online at Travelex's best rate before collecting it contact-free from an airport ATM.

The new Adelaide store also features a collection of signed cricket bats and jerseys from the Australian men's cricket team which Travelex sponsored between 2001 and 2010.

The opening of the Adelaide store comes as Travelex opens three further stores in Queensland, Australia this week: one in Carindale, one in Brookside and the third at Cairns Airport. The Cairns Airport store features a store, ATMs and the same no-fees pricing as Adelaide.