News

Tickets.com deploys automated kiosks for MLB venues

June 9, 2004

COSTA MESA, Calif., -- Tickets.com is deploying its advanced ProVenue Automated Kiosk system for the Boston Red Sox, Pittsburgh Pirates, and the San Francisco Giants, according to a company release.

The baseball stadium kiosks are the latest advancement for the state-of-the-art fully integrated ticketing system, and will be located throughout Fenway Park, PNC Park, and SBC Park.  The self-contained kiosk system can be seamlessly deployed across other sporting and entertainment venues.

"We are excited to partner with Tickets.com to enhance our ticketing services. The ticketing kiosks will improve traffic flow and create conveniences for all our fans," said Red Sox Chief Operating Officer Mike Dee. "Our initial plan is to provide fans with the ability to print will call tickets from any of the ticketing kiosks located at Fenway Park. We look forward to adding more ticketing kiosk features in the near future."

Similar to Tickets.com's Private Label website offerings, the kiosks can be customized with a team or client brand.  The ProVenue Automated Kiosk works in conjunction with all other Tickets.com sales channels, including the Internet, integrated voice response (IVR) system, and call centers.

"The implementation of Tickets.com kiosks has addressed some serious game day box office issues, namely our sales and will call pick-up," said Jim Alexander, director of ticket sales and service Pittsburgh Pirates. "The kiosk solution is fast and easy for will call pick-up, and our customers love it!  We look forward to implementing the advance game day purchase option, in addition to the other convenience adding technologies the Tickets.com kiosks offer."

Providing critical box office support and flexibility, the ProVenue Automated Kiosks can also be configured to operate in one of four different modes. The venue then has the ability to control each kiosk individually based on a pre-determined schedule or manually.

• Ticket Pick-Up, Day-of-Game only: This option prompts the customer to insert their credit card or driver's license, then automatically prints any unprinted orders associated with that card for that day's game.
• Ticket Pick-up only: Customers may pick-up unprinted tickets for all prior purchases associated with the inserted credit card.
• Ticket Sales only: Customers may only purchase tickets for any available future games.
• Ticket Sales and Pick-Up: The customer may purchase tickets for any available game, or pick-up previously purchased orders that have not been printed.

"We are now a 24 hour box office.  Fans can do basic ticket transactions any time, day or night.  Tickets.com has delivered a first class product," said Russ Stanley, vice president ticket services San Francisco Giants.  "I especially like the day of game, "no-click", will call feature.  Fans swipe their card and will call tickets associated with their card print.  It's as simple as that.