Customer Experience

Telehealth video conferencing demand explodes for North Carolina provider

Art Cooksey of Let's Talk Interactive has witnessed major growth for telehealth video conferencing services. Photo courtesy of Let's Talk Interactive.

May 14, 2021

Let's Talk Interactive Inc., a Charlotte, North Carolina based provider of customizable telehealth solutions including a video conferencing platform, kiosks, medical carts and virtual clinics, has experienced a 16,000% increase for its proprietary video platform, according to a press release.

Telehealth kiosks facilitated 232 virtual child therapy sessions 15 minutes or greater between October 2019 and March 2020 when COVID hit.

"Our experience in addressing mental health issues dates back several years when Hurricane Michael devastated the Florida Panhandle in 2018," Arthur Cooksey, chief executive officer of Let's Talk Interactive, said in the press release. "More than 300 children were diagnosed with PTSD and needed access to mental health services. We enabled Florida to provide remote mental health services, attending to 300 kids in less than 30 days who had been on a waiting list for months."

Another area in critical need for telehealth services is jails, as the long distances required for jail staff and inmates to travel for in-person treatment sessions made access limited. LTI, in partnership with Big Bend Community Based Care, a health care network based in Tallahassee, Florida, provided telehealth kiosks for use in five rural county jails in North Florida. The kiosks allow inmates to receive an assessment upon intake into the jail and continued treatment during their incarceration.

For an update on how the coronavirus pandemic has affected convenience services, click here.