Customer Experience
Telehealth medicine driving growth of patient self-service kiosk market
November 26, 2025
The expanding use of telehealth medicine is a primary catalyst accelerating the global patient self-service kiosk market, which is projected to reach $1.5 billion in 2025, according to a report from The Business Research Company.
The market for patient self-service kiosks, which enable remote health management and easier access to medical resources, is forecast to grow at a compound annual growth rate of 19.3% from its 2024 valuation of $1.26 billion.
Market momentum
The recent surge in kiosk adoption is attributed to factors like regulatory compliance mandates, escalating healthcare costs, a shift toward patient-focused care models, increasing patient volume and a growing preference for low-contact interaction methods.
Looking ahead, the market is projected for substantial expansion, reaching $2.46 billion by 2029, with a forecast CAGR of 13.2%.
Major factors driving this expansion include:
- The increasing adoption of telehealth and remote patient monitoring solutions.
- Improvements in system compatibility and data-sharing capabilities.
- A growing focus on population health management.
- Elevated consumer demand for personalized medical support.
"The future expansion of telehealth is set to significantly boost the patient self-service kiosk market," a spokesperson for The Business Research Company said in a company press release.. "These kiosks offer easy entry to medical resources and enable individuals to manage their well-being remotely, supporting a more patient-centered healthcare model."
Telemedicine adoption
Telehealth, which uses telecommunications to deliver remote medical services, has gained significance due to its accessibility and convenience. A February 2023 survey by US healthcare entity Rock Health found 80% of respondents had utilized telemedicine at least once, an 8% increase from 2021 figures.
Anticipated technological trends set to define the market's future include:
- Greater incorporation of artificial intelligence and machine learning.
- Integration of augmented reality and virtual reality technologies.
- Enhanced connectivity via the Internet of Medical Things.
- The use of blockchain for data security and seamless exchange.
- The deployment of 5G networks and edge computing infrastructure.
Innovation in care
Market participants are also concentrating on deploying superior technological solutions to enhance accessibility, notably through advanced systems like retinal imaging kiosks.
In January 2024, Pursuant Health Inc., a U.S. health data management firm, introduced a kiosk with sophisticated retinal imaging apparatus. The device, which secured 510(k) clearance from the U.S. Food and Drug Administration, allows individuals to perform retinal examinations independently. Credentialed ophthalmologists remotely review the images to detect potential damage linked to conditions such as diabetes and hypertension. This feature integrates retinal data with other vital health indicators like BMI and blood pressure, offering a comprehensive well-being evaluation.
Market Segments, regions
The patient self-service kiosk market is segmented by product type (freestanding, wall-mounted, countertop, mobile), component (data entry, touchscreens, barcode readers, etc.), application (self-check-in, collection of co-payments, etc.), and end user (hospitals, laboratories, specialty clinics, pharmaceutical Stores).
North America was the largest region in the market in 2024, while Asia-Pacific is expected to be the fastest-growing region during the forecast period. Major companies operating in the market include International Business Machines Corp., NCR Corp., and Fuji Electric Co. Ltd.
The full report, Patient Self-Service Kiosk Global Market Report, is available for purchase.
